National Car Rental is operated by – the largest car rental company in the world – through an integrated global network of regional subsidiaries and franchise locations. Enterprise Holdings also owns the brand, which is known for its extensive network of locations, affordable rates and outstanding customer service.

Enterprise Car Sales is a service of the Enterprise Rent-A-Car brand. All Enterprise Car Sales customers receive the exceptional service that is a hallmark of the Enterprise brand. This includes haggle-free pricing; Enterprise Car Sales clearly marks its no-haggle price on every vehicle and backs it up with a commitment to worry-free ownership. A free CARFAX® Vehicle History Report™ is available for every vehicle as well.

Find great prices on Enterprise car rental, read customer reviews - and book online, quickly and easily. Certified used vehicles for sale with no haggle prices, limited powertrain warranty, roadside assistance and 7 day buyback agreement at Enterprise Car Sales.

Plus, every vehicle has passed a rigorous inspection, inside and out, conducted by an ASE-certified technician. With more than 130 locations nationwide, Enterprise Car Sales features more than 250 makes and models of high-quality, late-model used cars, trucks, vans and SUVs – most of which have been selected from Enterprise Holdings’ U.S. Fleet of more than 1.1 million vehicles.* Visit to preview the online selection of more than 7,000 vehicles and find the location nearest you. *Enterprise Holdings entities and its affiliates, including Enterprise Fleet Management.

I rent from the office really close to my house so the Enterprise staff & I are familiar with each other. My New Year's weekend was messed up due to an error reservation. The website allowed me to make the weekend special reservation but to find out that it could not be honored for that price because: 1. They ran out of cars. The office was closed on my return date. I was so disappointed that I would have to pay more money if I took the pickup truck they had left. I just said forget it all together and didn't go anywhere for New Year's.

I'm a 56 ** male with a Heart condition and I'm platinum rewards member with Enterprise Rental Car Corp. I've been renting Cars off and on for more than 25 years and this is the end of the road for me with this Company. I rented a full-size car for the Weekend of 12-30-17 Til 12-02-18. The agent I was dealing with was Carolyn at the Enterprise location on Broadway Drive in Hattiesburg, MS. The time of the rental pickup was at 8 AM and I was running a little late that morning so I called and asked Carolyn for a pick-up. She told me that she was sorry but I would have to walk there because they didn't have a driver to pick me up.

I told her that I had very High Blood Pressure and didn't know if I could walk three miles to the Enterprise location. She told me that the only way I would be able to rent a car from them that day.

Now keep in mind I'm a platinum rewards member with all these so-called benefits. So, I walked over three miles to Enterprise and when I got there I know my Blood Pressure was very high. After getting there Carolyn informed me that not be getting a Full sized car instead I was be getting an Economy car. Now they had a Chevrolet Impala on their lot for a rental. I also had Free car class upgrade from my platinum rewards card they she refuses to even use.

When I told her I did not take the Economy car she got mad at me. She also said I would pay extra fees for the Chevrolet Impala.

She just kept arguing with me in their store and I told her I was sick and did not feel like arguing with her. So, I walked out of the store and called the Enterprise Rental Car on 98 West in Hattiesburg and explained to her what was going on at the Broadway location. I asked this agent for the district manager's phone and she just placed me on hold. I was not aware that she was calling Carolyn at the Broadway location. That just made matter worst because Carolyn comes at yelling at me about trying to call the district manager to report her. I told her to leave me alone and she walked back inside the store.

I finally got help from the manager at the 98 West Enterprise store. She offered to have their Driver come and pick me up and she would take good care of me. When I got there that manager was pleasant to deal with and she even offered me any SUV on their lot. She didn't waste any time getting me on the road. Now that's an example of great Customer Service. Now Carolyn at the Broadway location needs to be fired or at least written up for how she treats customers. I'm still not sure if I will ever do business with Enterprise after this event.

What a nightmare to have a tire changed out for slow leak. It took me over 4 1/2 hr just to have tire checked or get a new car. I had been given the run around from many people. They told me call the airport location where I rented it from then call road side assistant then call two different places to get a new car. When I got there they are like, 'We don’t have a mid size car, only a suburban.' So I said, 'Ok.'

But they had to check that car for tire issues also. Well I told them to call another Enterprise close. They said they called but no one had any cars to rent out. Well I called and they said to me “oh yes we have plenty mid size cars here.'

So when I was on phone with new location I told them, 'Well well here I’m on the phone with a different location and they said the had plenty cars.' Well I handed my phone to the girl to prove a point they have cars and that she was lying to me. So I go to new place and not even 5 min since my call and they are like, 'No, we don’t have any here.' I said, 'Well you just talked to me and the other clerk.' So after 45 with them they are like, 'Well we have one mini van or you can go down the street to have the tire checked.' I was like, 'I didn’t know I have to check their tires.'

Next what maybe change the oil too for them. Needless to say it took me 4 1/2 hrs for a flat tire. Yes they have signs up in the offices saying “Family oriented” NOT even close. I would had not wanted my grandkids with me seeing what I had to go thru. I will never rent from them again. DON'T RENT FROM THEM.

I would have rated them a zero or below but one was least. I hope they will credit me at least one day since I have lost a day of seeing my MOM in a nursing home. 'It was not a holly jolly trip,' I told them. Enterprise Rent-a-car are the worst cheaters ever. My insurance always scheduled my rentals through them and I found out why. They give the insurance companies the cheapest rate of all the rental companies, so the insurance companies like to use them.

They give the insurance companies the cheapest rate because they know 50 ways to Sunday to get more money from the customer renting the car. First they will try to push an upgrade on you that you will have to pay for out of pocket. If that doesn't work they will try to sell you their extra insurance.

If you don't get that, then they will try to sell you the satellite radio. If you don't take any of their extras or upgrades then they will hit you with a BOGUS damage claim. If you like the idea that Enterprise will pick the rental from the body or repair shop when you go to pick up your own car, be prepared to get a call saying that they found damage. And, unless you have taken photos and videos of every square inch of that rental car with a time stamp and had the repair shop people walk around the car with you and signed off on the fact that the car had no damage, your insurance company will not back you up when Enterprise files the claim with them. Your insurance company will back Enterprise on the bogus damage claim because it is more important to them to keep their reciprocal agreement with Enterprise and their cheap rental cost then it is to keep you as a customer. There is a reason that this company only has two stars on Consumer Affairs, and there is a reason that your insurance company always recommends Enterprise first. There are other rental companies out there.

Lots of them as a matter of fact. You don't have to use this horrible nefarious company with its unscrupulous practices.

Enterprise filed a bogus damage claim with my insurance company for 'damage' that looked like the rental guy had taken his black sneaker and rubbed it against the bumper. THAT was the damage that cost me $650 and a claim on my CLUE report. And it was pure fiction.

There was NO damage to the car when I dropped it off. Also, they pay their employees squat so they are incentivized to create these bogus claims. So they charged me $650 to buff the damage off the car. Plus the cost of 'lost rental opportunities.' They get a windfall when they file these damage claims.

The labor was probably the same guy who rented me the car. Google 'Enterprise Bogus Damage Claims' if you don't believe me.

There are lots of stories out there. Oh, I filed a complaint with Enterprise and got another piece of fiction in the form of an email from their district manager that said, 'I tried to call you to discuss your complaint.' Because I have nothing in my call history. This company is full of a bunch of liars and cheats.

Don't rent from them. You have been warned. Upon returning the rental car, I had question regarding the charges. When I took the rental car, I had requested for insurance protection for 5 days, Enterprise was going to charge me for whole 8 days which was the length I had the rental. Instead of listening what I had to explain the reason, nor the branch manager had discussed what should I do with this difference of not have insurance. The branch manager treated me rudely and loudly.

I’m very disappointed with the customer service with this branch manager. I have decided will not go back to do business with Enterprise again. I just received an unexpected bill for damage to car.

The car got a flat tire in Meyersdale, PA, where I was on a work trip. Talking to Enterprise about what to do was a nightmare, and while the roadside assistance person on the phone was very helpful, no one else was even pleasant about it. The nearest Enterprise to where the flat occurred was nearly an hour away, and was about to close for the day. I ended up just telling the guy on the phone that I didn't want a replacement car because my boyfriend was on the way to pick me up, as I was stuck in the cold on my own in Meyersdale, which is in the middle of nowhere. The tow truck driver who they sent took nearly 7 hours to get to the car, and then towed it to some place in Maryland. Enterprise even called me two days later, wondering where the car went! I had to provide them with the tow truck driver's number as they had no idea who had even towed the car.

I don't know how the car got a flat tire, and I don't know what went so wrong with the tow truck, but I know that after using exclusively Enterprise regularly for two years, I was just about done with the company at that point. I've since rented from Enterprise twice without incident, and had just returned the most recent rental when I got home to see this letter and bill.

I cannot believe I am expected to pay the bill on this after such a bad experience. I hope something can be done, because I have been a very regular and happy customer but I do not appreciate having to pay $250 for something that was not my fault and was handled very badly.

I called the Corp office and 2 locations locally in Jacksonville, FL in regards to a old rental balance when I tried to rent a call in Oct 2017. All locations obtained and verified my information and indicated someone will contact me within 48-72 hrs. To this date no response, I called back today, provided the same info to the escalation dept. They only tell me I have a balance since 2004, but not the amt owed. They admitted they didn't report this to the credit bureaus which I know to be correct, because since then I have purchased a home and none of this info came up. NO one can tell the process or the balance they are affiliated with Alamo, National on the DNR List.

What other measures can I take? I have tried to call other rental car. Budget, Avis they all share the SAME DNR List.

So pretty much I'm screwed to rent a car from Alamo, Budget, Avis, National and Enterprise, any clue? Complaint against Enterprise location and Justin **.

On June 1 I was in an accident. The guy hit me. I was stopped at the stoplight and he was not paying attention and speeding to the stoplight.

He totaled my BMW X5. He was driving a old Ford Mustang 2003. I was injured in the accident. I called Enterprise to get a pick up and was told the only location that could pick me up was Williamson RD. I mentioned to them that I previously had issues with that location, they said that was the only location that could pick me up. So I either went there to rent or had no way home.

When I got there I told the guy it was an insurance claim for the other guy’s insurance. But I had Progressive. They couldn't reach Progressive at the time. But told them I had rental so it would be covered.

He put the insurance as the bill too on the account. I handed the guy a card and then realized it was the wrong card and confirmed he did not put it on file and it wouldn't be charged. I handed them the personal credit card for me ending in **. Again was told the other card was deleted. While I was in the branch two guys walked by and made some comments about my butt saying look at that and I'd take a chance on that.

Then walked to the back of the rental facility laughing. They looked young so I ignored it although it did bother me a lot. I wanted to leave at that point. I didn't feel safe. One of them was Justin.

I was so upset about being in the accident I didn't feel like dealing with it and just asked them if I could just leave now. I didn't leave my house from Friday morning until Monday when I went to the ER a mile down the road and found out I had a concussion and head injury. After driving the car finally the cars cruise control would shut off while in the highway and almost caused me to get hit from behind several times. I called Enterprise and they said, “We don't have any other cars for you sorry.” They kept telling me every day they didn't have any other cars. Finally I called customer service. I asked them if I could get a different car. Explained the situation at the branch and told them I didn't want to go back there.

They agreed to switch me to the Martinsville location and to not charge me for the Chevy Trax. I returned the car to Martinsville.

When I returned the car I was told I could not have a receipt that they had been instructed to tell me that to get a receipt I would have to go to the Roanoke branch and see Justin. I don't live in Roanoke so why they could not give me a receipt is beyond me. I called the Roanoke branch and was told the only way I could get a receipt was to come in. I said, “No just mail it. Thanks.” July 5 2017 I got a call from Justin ** saying he was working to figure out the billing. To give him a call.

I called him and he demanded me to pay the bill so far but would not tell me how much it was. I said, “Can you please mail me a copy or send it to me. I can't come into the branch.” I work every day all over VA. I don't have the time to go sit in a Enterprise or deal with this guy’s personal agenda to me. Did not receive the bill.

I got a call 8/30 again Justin this time threatening me saying, “If we don't get payment today to close this out I'm charging the card not on file.” I got this on voicemail. I called him back and he yelled at me. I said, “This is an accident claim. Once Progressive finishes the claim out of you send me a bill. I can get a check.” He claimed he talked to my insurance and they denied it. My claims rep tells me she never talks to this guy not even once. No one from Enterprise ever called anyone in claims from my insurance or the other guy’s insurance.

Again Justin never sent me a bill but demands I come into the branch to see him. I said, “Mail a copy to me and my lawyer.” He had my address to mail it. I asked him how much the bill was. Again he refused to answer the question.

He then called my lawyer’s 70 year old secretary and yelled at her demanding for her to pay my Enterprise bill. She said the lawyer wasn't available and was frightened by his behavior. He never spoke to my lawyer. (I found this out in October.) I didn't hear from anyone from Enterprise for months so I am thinking this is resolved and over and paid.

I assumed that Justin did send the bill to the lawyer as he said he would and it was resolved. October 13 2017 I get another call from Justin leaving me a voicemail about threatening to bill the card not on file and my other card if he didn't get payment today. I didn't even call him back this time. It was obvious this was some sort of game to get me back into the branch to deal with his comments again so I contacted Enterprise customer care. I reported Justin for not sending me a bill and his behavior.

I needed and had a right to see the bill and the amount due. The card that I was told was never added to the file and was removed and wouldn't be charged shows a charge from Enterprise for 1034 dollars. I never got the bill to submit to insurance.

I never saw the bill. But because I reported Justin he charged the card not authorized to charge on October 16 after reporting him. I made complaints to corporate. I get a call from Chris ** on October 17 who I found out is a close friend with Justin.

He redirected me back to Justin. Claiming Justin was a corporate manager from corporate.

11/2 I got a call from Justin claiming he was calling from the corp office. He didn't call me from an office but his car as I heard on the voicemail so I didn't answer it. It was 4:32 pm. Instead I told him to email me to make sure I had everything in writing. 11/13 Justin called me again from his car not an office at 3:48 pm. I finally said, “You can email me.” He emailed me saying that he would refund the card if I came into the branch with another form of payment. For one I had already filed a complaint.

So demanding I come into the branch for him to refund a charge to an unauthorized card is insane. I asked for a bill statement which I still had not gotten. Finally he emails me a receipt. Which shows the Chevy Trax was not driven, because of the mechanical issues, and shows my personal card on file was not charged but the unauthorized not on file card was. Also, the billing was incorrect. I demanded by email he fix this as it was charged without auth. He again said if I came into the branch he would fix it.

Again demanding that I come see him in the branch. Finally I contacted corporate customer care and spoke to Tracy ** about the situation. She said, “You won't have to deal with Justin again.” I burst into tears because this has been a nightmare. Social Psychology 2nd Canadian Edition Kassin Pdf Viewer there.

The next day I get an email from Justin saying after reviewing my account he would make sure I didn't ever get the card refunded and that he wanted me to send him proof of the inappropriate comments he made I demanded a copy of any contracts or documents from accounting dept. They sent my email to Justin. Out of nowhere Justin sends me another email saying here is your contract. I contacted accounting saying, “Why is Justin contacting me.

I thought I was told I didn't have to deal with this guy.” Accounting Charlotte told me that I can only deal with Justin. He has made sure he's my sole point of contact.

Also on the contract I see the card I was told was deleted and not on file was added to the file the day after I picked up the rental car June 2. It also showed a charge and the wrong expiration date.

I have attached this info below. I never saw this on the contract, as it was added the day after I signed it without my authorization. I don't know what to do at this point as it seems he is still attempting to lure me into the branch just to correct his own mistakes.

He should have not charged a card not on file and also sent a bill. I don't need to go into the branch to deal with this guy but he is making sure I have to.

This was not a case of someone who didn't want to pay their bill. This was the case of someone being forced to deal with a very unprofessional inappropriate person. This was the case of someone who was denied a bill statement unless she got it from Justin and after all his attempts to get me into the branch to see him failed he charged this card that was not even authorized or added on file to lure me into the branch to “fix it “.

This bill could have been paid the right way if I had been allowed to have a copy of the billing to submit to insurance and if the bill was correct. They could have invoiced the billing to me the appropriate way and I could have had it taken care of in the settlement for the insurance. However it seems it was Justin's attempts to instead lure me into the branch to deal only with him. I want the card charged without my authorization.

At this point after everything this employee has put me through I want Enterprise to cover the cost of the rental and also give me a week free rental for the future. No one should be treated this way by any employee anywhere in this manner. I have included the copy of the contract I received in December 2017. I do not want to send or upload proof documents as they contain personal info on them. However if an attorney wishes to see them contact me.

I had an issue in August when they charged me $200 from insurance that I made it pretty clear I didn't want. I've been calling them since and they said they would return the money for me but they didn't. The treatment was terrible, I even emailed them and they didn't even reply it. Last week I called customer service and the lady told me they would contact me ASAP but they still didn't. I wish they call me or email me so we can solve this since I'm leaving the country in 6 days.

Terrible experience with them. Had a son's personal car breakdown. He contacted Enterprise Rental Car. They had cars available. Had Uber drop him and girlfriend at the Enterprise Rental in Easley SC. This was the Saturday before Christmas. The agency refused to rent a car to him as he did not have a credit card.

He had debit with enough funds, but they still refused to rent a car. Then they closed the store at noon and asked them to leave the store and locked the doors behind them. They put them out into the weather with no mode of transportation. This was Saturday before Christmas and he was traveling to a family Christmas party when he did not make. Poorest example of customer service. Never rent from this organization.

Had the worst experience ever today at Enterprise in Yuma, AZ on 4th Ave. Went to get rental car and was told my card declined. Enterprise says go to my bank and get a printout and deposit money to get car. Went to my bank and bank says transaction went through and shows on my bank print out it went through.

Take documents and show Enterprise and they continue to tell me it is not processed. Enterprise wants me to pay again and says we will wait untill after the holidays to see if both payments process. So upset and disappointed in my experience today with Enterprise. Never had this problem before and they made me feel as if it was my fault and paid double.

I have been a loyal customer of the Enterprise brand, which includes Alamo, and National. I recently rented a premium car from the Alamo rent a car Atlanta airport location, on a Saturday, for 1 day. Total price $28.50. However my need for the car changed, and I kept the car for a for an extra day without reporting like the brochure says to do if needed. My situation changed again, and I was going to need the car for 4 more days, so I ended up calling Alamo letting the agent know of my situation, and that I was going to return the car on a Friday, and use a different form of payment. The agent assured me that was fine, and verbally verified with me that the car will be back Friday at such and such time, and to drive safe. I returned to the airport on Friday, at the exact time I said I would be there.

I was given a bill to take to the counter in the airport to settle the owed amount. Total price was $375 for 6 days total, which included extended day fees, etc, etc. I paid the bill, and left the airport with no issue. When I arrive home I see mail from Alamo that says 'This letter is an attempt to collect the car you rented from us at Alamo. This matter may be turned over to local authorities.

If you returned the car please accept our apologies, and disregard this letter, as we lose many cars every year to theft, and have to expect the worse.' I felt threatened of course, but disregarded the letter. A week later I try to rent a car again from the same location, and find out I am on a Do Not Rent List with Enterprise, National, and Alamo.

I called risk management over 8 times, and each time they explain to me over and over that only corporate can get me off the list. They assure me that I should not be on this list because I never had a overdue balance with Enterprise that was not paid. They submit tickets after tickets to their corporate and repeat the 'I should be contacted within 48 hrs.'

Well, it has been over a month, and still have not heard from their corporate. Enterprise agents tell me they do not have the contact number to the Enterprise corporate office, and all they can do is submit tickets. I just do not understand how these unprofessional companies like Enterprise even stay in business when they would rather lose business to their rivals, all because they are too lazy to handle a simple resolution to an issue. If they do not want to rent to me anymore fine, at least I would know, and I will just continue to use Hertz, and others, but at least have some kind of morals as a company to respond to a customer that has spent thousands of dollars with enterprise, which helps them get their paycheck. I have been using the Services from Enterprise rental car from the past 10 months and I have rented the car for around 200 days during this period and from different locations in United States Orange county. I would recommend anyone coming into the country and looking for rental car, I would say this is the go to place. I would recommend especially the Location at McArthur blvd at Atrium hotel, Irvine California.

Staff is fantastic there especially Bassem **. I never had any trouble with a car I rented so far and no complaints. I contacted the National telephone number to rent a car in Oct.

On the 17th of 2017. I described and reviewed my need for a car to drive from the Richmond International Airport on that date. When I arrived to receive the car, I was refused and the manager did not look at the confirmation I had. He refused to allow me transport to the next Enterprise company which was about 1 mile away from that location. He was satisfied that I was going to be stranded at the airport with no way to get anywhere. Without customer service, this company does an extremely poor job for the consumer. When I called the national company, I received no compensation whatsoever for the horrible reality I was 'stuck' in a city with no contacts.

When I reviewed my bank statement to confirm my car rental deposit was returned, it was not. Calling the manager. I was told I rented the car for two days, not one. I told him that I haven't and returned the car within 11 hours of the one day rental. I am still waiting after over a month for a $100 return that was told to me would be in my account within five days.

The manager at the Canandaigua office is a fast-talking, slicker. She will distract you with small talk while asking if you want insurance on your rental. Then at the end of the transaction she stated the total of the rental, conveniently leaving out the insurance cost. Boy, did we get duped.

She never stated how much the insurance would cost daily and she did not include the insurance $ amount when she quickly spewed out the total for the rental. The insurance cost more than the car rental!!! It all happened so fast. I'm being overcharged when I had rented the Car from 8/21 - 9/3.

A debit card, I did not authorize, was charged, without my consent nor signature, as well as me not even providing the information. George promised to call me back before end of business today. It is 9:20PM and I didn't get any call back.

I was sent to Collections for additional charges ~ for what? I'm already charged $830! I had the Car in my Possession for 14 Days - 8/21 to 9/3. That's NOWHERE close to $500. Why is it that after this was escalated, even George still needed an explanation. I really just want my refund back! I rented the Car from 8/21 - 9/3.

That's all I should be charged for. I keep going back and forth with everyone since October 5th.

It is now December 6th! My husband rented a vehicle from Enterprise in Bellevue, NE in July of 2017 - One month after returning the car, he received a letter along with an invoice for over $1,000 saying there was hail damage to the vehicle while in his possession. This is 100% false. He did not cause any damage and better yet, it did not even storm during the time he had the vehicle.

We requested time stamped photos of the damage they were claiming, and they totally ignored us and went on to file a claim on our personal auto insurance!! This is the most bizarre and unbelievable experience I have ever witnessed. It almost feels like a scam they are running to get $$ - We are not going to stop fighting this.

Because it's absolutely wrong to treat a customer this way. We have rented from Enterprise many times in the past, but NEVER will again!! It's a complete nightmare!! My family rented a vehicle for the Thanksgiving weekend and we were given a vehicle with a low tire pressure sensor on.

The Enterprise employee, Ryan, said 'that's only on because it's cold out, it'll be fine once it warms up'. Needless to say, the tire blew on our trip and no spare tire was in the vehicle, only a fix-a-flat device that had instructions written in another language.

We sat on the side of the road for 3 hours before Enterprise finally sent a tow truck. Their Roadside Assistance agents are completely incompetent and actually cancelled our tow even though we were still stuck.

Once we got to an Enterprise branch in Marion, Illinois, we were again blown off by their employees and told that they didn't have any vehicles available to give us. We were five hours from home and were continually brushed off by their employees.

Andy ** is the manager there and has no business being in customer service at any level. After an argument in front of other customers, he finally gave my family of four a 15 passenger van to drive. This was after he said he didn't even want to switch vehicles out for me to get us home. He should be fired. Customers in the branch even apologized to us and couldn't believe his disrespectful behavior. Never again will I rent from this company.

Top the fuel tank before giving it to us. Why give out a vehicle with only half a tank? This means the customer has to fill it up at the start of the trip and then has to make sure it is at the right level when it is brought back.

It is so much easier to fill it to the top at the end of the trip than to try and match it up with the partial tank level that you received it with - or pay extra to have them fill it to the proper level. We have our own insurance, however the rep kept asking me if I was a 'gambler' after I declined their insurance coverage.

Simply give me the information and leave it alone. Enterprise - 4401 West Waco Drive, Waco, Texas. We have rented from Enterprise for many years. Not once have we been asked we needed to show 2 forms of proof of address until recently. And it's not only once. It's every time we rent from them. We started to use a branch in San Bernardino off of South Street.

The night manager there just looked at our account and said 'oh I see your history with us. No need to see 2 forms of ID anymore.'

We thought great. Well we came in today and got the same thing. We needed 2 forms of proof of residency. We explained what we were told by the night manager. And then had to wait for the day manager to come in so the guy who we were renting from could get an approval.

I told them we needed to hurry and be somewhere asap. After waiting for a long time the manager comes in. We are upset now and explained how everyone should be on the same page.

That it's very unprofessional as a business to have 1 say 1 thing and the other another. Well we were denied service and left with no car.

We have all our family and friends use Enterprise. Well not anymore.

They just lost longtime customers. A lot of customers. A lot of money.

Once you have showed your proof of address 1 time it should be in the system and not have to do it over and over. Very upset customer!!! I was involved in a hit and run by an Enterprise vehicle.

Their insurance company, Rental Insurance Services, refuses any liability. On July 2, 2017 my family and I were travelling through Virginia on I95.

We were travelling in the right lane and a vehicle bumped into my vehicle. I called 911 and as we pulled over right before an exit ramp, the vehicle that hit us sped off and up the ramp while flagging another vehicle to follow them.

We followed them and were able to track them down a side road next to a hotel and were able to get their license plate number before they sped off again. I was on the phone with VA State Patrol dispatch the entire time. They sent patrol officers and took a statement. They were able to trace the plate number to an Enterprise car rental out of Stone Mountain Georgia. When I called the enterprise location the woman said, 'Awww really!?!

They did that? They rent from us all the time; like two or three times a month.' After a circus of phone calls we were in contact with the district manager. He took our statement, asked for pictures of our damage, and told us that he'd be in contact with us when the rental was returned.

He never contacted us. I had to contact him through email inquiring about the status of the situation. The rental was returned and I was sent an email stating that pictures of their rental, along with pictures of mine, and our statements were sent to their damage recovery unit. RIS sent out an adjuster and we were in communication with a representative. First I was told (a couple of times) that the pictures of my registration were unclear. Then I was told he was waiting on a police report from VA. I called and emailed the representative a couple of times about the police report and waited almost a month.

I finally took it upon myself to call VA. I found out that VA doesn't produce a police report if damages are under a certain amount or if no one has to go by ambulance to the hospital. RIS then denied the claim because there's no police report even though the driver of the rental vehicle admits to being there.

She, the renter, claims that no contact was made with our vehicle and RIS is saying there's not enough evidence despite the damage to my vehicle and the driver of the rental admitting to being there. Both of their stories and lies benefit each other while I'm stuck with the expense of repairing my vehicle. To further the matter the renter wasn't the person driving the vehicle and they had a child in the backseat. The renter was the passenger and the man driving wasn't on the rental agreement to drive the vehicle. I found all of this out through the endless phone calls made immediately after the incident. Of course the renter is going to say no contact was made with my vehicle. A hit and run was committed.

Why would she admit to a felony. On a side note, Stone Mountain Police will be contacted as there seems to be some sort of illegal activity going on out of that Enterprise. What warrants multiple car rentals across state lines and causes one to flee an accident with a child in the car. Of course the people that hit us are going to lie.

It was a hit and run. This is not my first dealing with RIS. I was rear-ended by another enterprise rental vehicle many years ago. RIS makes you jump through hoops hoping that you give up and go away. Well I've rented minivans from Enterprise for the last 5 years. Their Town & Country models had all the bells and whistles. Now they only rent Dodge caravan basically stripped.

3 12 volt plugs, no DVD players and no inverter for your entertainment. For $400 a week a little unreasonable.

From this time forward will find another rental company. Rough trip traveling 12 hrs with children and not much to keep them occupied. Very disappointed. They had a nice product then cheaped out.

Rented in Sandy Utah. Made a reservation through their corporate office for a local pick up at their Belleville, NJ location, even got a confirmation number from them. Called the local office for a pick up and was told that I needed two forms of utility bills since I was using a debit card, which I already had spoken to the CO before. They stated I needed a $250 deposit on top of the reservation amount quoted to me. The local office would not accept a driver's license, passport or even a financial statement from a bank listing my address. Needless to say I was forced to cancel my reservation because I do not have any other utility bill other than my cellular bill. This is the most idiotic policy I have seen yet from a corporate company issue.

I had to cancel the reservation and also my trip because of this. I have done business with Enterprise in the past and rest assure I will never do business with them again in the future.

I was completely lied to by an agent at this company. I reserved a car for 11/20/17 at the Berkeley Ca. Location on San Pablo Ave. I was landing on using my debit card for this location. Upon prior conversation with this location I was told that I could indeed use a debit card if I was a Berkeley resident. I later called back to inquire about informational documents I would need in order to rent the car with a debit card. At this time I informed the agent that my D.L.

Did not have a local address. I then asked if my other documents had a local address would that be okay for rental purposes. She informed me that she needed to place me on a brief hold to ask someone else in the office about this.

When she returned to the phone she informed me that if my pay stub had a local address that I could still rent with the debit card. On 11/20/17 I showed up to pick up the vehicle.

I was then informed by the manager that because I didn’t have a local D.L. That I couldn’t rent the car. I informed him about information given by the agent at this location. He apologized and proceeded to tell me the false information was given by a new employee. This is the specific issue I was trying to avoid. The company is responsible for training new employees properly.

The company left me in a horrible situation. It appears that this is common practices at this location.

I have seen similar complaints about this location on yelp. The company seems to be very careless when it comes to be truthful and accurate with information relayed to customers.

Vijftig Tinten Grijs Hele Boek Pdf. We booked a car rental through the Enterprise website for a Suburban. As we were driving to We decided to book a Suburban. When we got to Enterprise at 1PM to pick up the Suburban they stated that the car that we reserved was not available but they were transferring our reservation to the Atlanta airport location as they had plenty of Suburbans available. So we drove the 15 miles to the airport.

When we arrived at Enterprise we were greeted with (and I️ quote), “I’m not sure why that location transferred your reservation. They know they not supposed to do that. We don’t have no Suburban”. Without a car we turned around, headed home and called Enterprise from the road to figure out if there was anything that they could do regarding our reservation not being honored. We were told that there was nothing that they could do.

When we got home and started searching online for Suburbans and found out that Enterprise had Suburbans available for rent at the airport. So we booked the reservation again; this time for the airport location, called Enterprise to reconfirm availability and they made a note to the reservation stating to honor the original rate of the original reservation. We got back to the airport, checked in and the agent verified all of the information as well as the car type, return date, etc. He then proceeded to tell me that the price was different than what I had originally booked and that he could not see any pricing notes. He stated that he needed to get a manager to adjust the price. The manager comes out and states that there are no Suburbans available.

Why am I not surprised. And now I’m starting to wonder if they simply do not want to honor the rate that I was quoted from the original reservation. Anyway, she proceeded to tell me that the Suburbans weren’t available and unfortunately they can’t check inventory at the counter therefore the agent that was checking me in would not have known that there weren’t Suburbans available. Now she’s insulting my intelligence. So we headed back home at 5:30PM. A four and a half hour ordeal after three unhonored reservations and still no car. Unlike the airlines or hotel industry.

Status or memberships mean nothing when it comes to the rental car industry. At least not with Enterprise.

Tweets to @enterprisecares were useless, escalations were useless as well as requests to speak with anyone that could make a difference. Founded in 1957, Enterprise has more than 7,000 locations across Europe and North America. • Free customer pickup: While it has locations at most airports, Enterprise also offers to pick up its rental car customers at no extra charge, saving renters the cost of cabs or shuttle services. • Online reservations: Book a rental car online in just a few minutes using the interactive form on the Enterprise website or app.

Automatically generated confirmations make it easy to verify and alter reservations any time Enterprise is open. • Business rental program: Businesses can offer employee discounts or negotiate flat-rate costs through the Enterprise Business Rental Program. Enterprise helps employers save on reimbursement with a quick calculator to determine the expenses of reimbursement versus rental costs. • Long-term rentals: The Month-or-More Rental plan is an option for temporary reassignments or while waiting for an employee vehicle. • Many makes and models: Enterprise offers more than two-dozen categories of vehicles, including everything from economy cars to 15-passenger vans. • Discounts: Weekend specials, a points program and email offers can lower your rental costs. • Car and Ride Sharing: Mint Cars On-Demand is a convenient program that is needed for short-term rentals of a variety of vehicles 24/7.

Enterprise Rideshare connects groups of five or more riders wanting to save time and money while reducing stress on the way to work. Riders can choose how to get to their destination in a newer van, crossover or SUV. • Best for: Vacationers, business travelers, event planners, temporary workers, those with cars in repair, those who want a wide selection of vehicles and those who don’t own cars. Lauren Fix Auto & Finance Contributing Editor Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet.

She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. Enterprise Rent A Car Company Information Company Name: Enterprise Rent A Car Year Founded: 1957 Address: 600 Corporate Park Dr City: St. Louis State/Province: MO Postal Code: 63105 Country: United States Phone: (800) 264-6350 Website: www.enterprise.com. Your use of this site constitutes acceptance of the Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised.

See the for more information. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.

ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.